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FAQs

Signing up

FAQ: is there a minimum subscription?

Answer: Absolutely not. You can try us for one box, and if it isn't for you - just close your account in one click. There is no tie in, no minimum orders, no hidden lock ins. Just a flexible open service to suit your lifestyle. Most customers love to receive a box every week, so we'll send you a box every week unless you say so. This way people tell us that they don't need to even think about their weekly dinner planning and sourcing. We'll remind you each week by email about an upcoming delivery so you have time to skip or change the recipes. We allow you skip deliveries up to 6 weeks in advance, so you can dip in and out, and schedule our healthy deliveries around your holidays. This can all be done in the 'My Account' section on our website.


What do I receive?

FAQ: what come in a Vegan Apron delivery?

Answer: You'll receive a cardboard box containing all the fresh, pre-portioned ingredients you need to make your weekly dinners. These ingredients come straight from local independent farms to your fork quicker than any supermarket chain. You also receive recipe cards that match the ingredients exactly so you can follow our quick step by step instructions to create delicious healthy recipes in under 30 minutes.

Each meal is packaged into a brown bag so you can pop it neatly into your fridge, this makes coming home on a weeknight a joy knowing dinner is sorted in one bag!


FAQ: Do the recipes change?

Answer: The recipes change every single week. We offer 9 new recipes every week. We are the most varied Vegan recipe box in the UK!


FAQ: How do I tell you about allergies 

Answer: If you are gluten-free we can arrange gluten free ingredients. Please send us an email and we can call you to discuss Hello@veganapron.com 


We follow the best practices in safe food handling, and all of our orders are prepared in a facility that is vegan.


How many people can I order for?

FAQ: Do you cater for 1 person

Answer: Yes. We are setting up the website to handle this but if you would like us to arrange 1 person orders we can do this on the phone. Please send us an email and we can call you to discuss Hello@veganapron.com

We can also provide options for 2,3,4,5 or 6 people


FAQ: Do you cater for families 

Answer: Yes. We have lots of happy vegan families across the UK enjoying our meals. Our 4 person option works out at £6 per person per meal and will ensure your little ones are eating a healthy vegan meal. Don't worry about portion sizes, we ensure our meals always have left overs±


How much does it cost?

1 person box £9 per portion

2 person box £6.8 per portion

4 person box £6 per portion

5 or above person box is £5 per portion


How long do the meals take to cook?

30 mins- 2 hours. Most of our recipes take around 45 mins though!


Delivery


FAQ: Do you deliver nation wide 

Answer: We do indeed.  Our London Delivery is Friday and out of London our nationwide delivery day is Thursday (9am-6pm, with no need to be in to receive the delivery). Certain parts of the Scottish highlands are outside the 24 hour courier network and unfortunately we are unable to deliver there.


Packaging

FAQ: Is your packing recyclable or biodegradable?

Answer: Our cardboard box is 100% recyclable and all our ingredient packing are 100% compostable and biodegradable. We use denim as insulator and absolutely NO WOOL.

 

Returns

FAQ: What is your return policy?

Answer: We do not accept returns. If you are not happy with Vegan Apron recipes for any reason, let us know and we'll either deliver you another box.  We are a young business and want to make sure we get everything spot on for you. Unfortunately we cannot make refunds if you want to cancel the service if payment has come out of your account as we have started the ordering process and we have started packing your boxes and scheduled a delivery driver. If you want to cancel an order that has been paid for before 48 hours of delivery, we can refund you 50% of your money or give your box to charity.


We cannot pick up boxes as they are perishable, so please keep and place in fridge or give to a neighbour. Drop us a line if you have any questions at all.


In your kitchen

FAQ: What should I do when the box arrives

Answer: Place the brown bags containing each meal in your fridge. Make sure nothing has fallen out at the bottom of the box. Fold your box up and put it in the recycle bin.

Your weekly meals are now ready in the fridge, with no daily stress or planning required. 


FAQ: Are you an organic service?

Answer: We are organic where possible! We only use organic fruit and vegetables. We aim to be 96% organic.